Casino Charlevoix FAQ pulls together the smaller questions that don't fit neatly into the other pages on this site. Run through the list below before you book, and you'll walk in already knowing what to expect.
Is there a dress code at the casino? No strict dress code applies on the gaming floor, and most guests dress casually or business-casual depending on whether they're headed to dinner afterward. Beachwear, swimsuits, and overly casual gym attire aren't appropriate given the resort setting. Evening visits to Le Charlevoix or the more formal spaces tend to skew smarter, so pack at least one nicer outfit if fine dining is part of your plan.
Where can I grab a meal late at night after a session on the floor? The hotel Casino Charlevoix runs five restaurants and two bars, though not all of them stay open into the late hours. Bar 21, located inside the casino building, runs from opening until closing alongside the gaming floor, covering snacks and drinks well past standard restaurant hours. Bellerive Café closes earlier, so it's better suited to a morning stop than a late-night one.
Are pets allowed on the property? Yes, the hotel accepts pets for an additional fee, so you don't need to arrange separate boarding if you're travelling with an animal. Check the exact fee and any restrictions when booking your room, since policies can vary by room type. Common areas like the casino floor and restaurants don't typically allow pets, so plan accordingly during your stay.
How to get to Casino de Charlevoix? It comes down to a straightforward drive along Highway 138, taking close to two hours from Québec City. If you're flying in instead, Jean-Lesage International Airport sits under 90 minutes from the front doors. Local signage picks up once you reach La Malbaie, guiding you the rest of the way to the Pointe-au-Pic sector without needing much extra navigation.
Is Wi-Fi available throughout the property? Yes, Wi-Fi access comes standard in every hotel room as well as most common areas across the resort. Coverage extends to the casino floor, restaurants, and lobby spaces, so staying connected isn't an issue during your visit. No separate fee or sign-up process applies beyond what's already included with your stay.
Is there transportation for guests without a car? Regular shuttle service to the property is currently paused, so most visitors without a car rely on taxis, which run around the clock. The Casino de Charlevoix shuttle still operates in a limited form, offering exclusive transportation for Casino Privilèges members travelling from Salon de jeux de Québec. Check current availability before relying on it, since shuttle service tends to shift based on demand and season.
Can I host a private event or celebration on-site? Yes, the resort's conference center holds up to 1,000 guests across 14 separate event rooms, making it suitable for everything from small gatherings to large corporate functions. Booking typically goes through the hotel's events team rather than the general reservation line. Plan well ahead if you're targeting a peak season date, since the space also hosts conferences unrelated to casino guests.
Does the Casino de Charlevoix poker room require advance registration? No advance registration is needed, since the room runs daily Sit and Go tournaments that start once enough seats fill at the electronic tables. Walk in, check the schedule posted at the entrance, and join whenever the next session opens up. This format suits players who want flexibility over committing to a fixed start time in advance.
Are there ATMs on the casino floor? Yes, ATMs are available on-site for guests who need cash during their visit. They're positioned in accessible spots around the gaming floor and common areas, so you won't need to leave the property to withdraw funds. Standard withdrawal fees from your bank or card provider still apply, separate from anything charged by the casino itself.
Do Charlevoix casino opening hours change during holidays? Yes, hours can shift around statutory holidays and peak seasonal periods, sometimes extending or adjusting from the standard schedule. The gaming floor, restaurants, and spa don't always follow the same holiday adjustments, so each service can change independently. Check directly with the property or its website closer to your visit if you're planning around a specific holiday date.
