This Privacy Policy explains how Charlevoix online casino collects, uses, stores, and protects your personal information when you register an account, deposit funds, or use any part of the platform. By creating an account, you consent to the practices described below. If any part of this policy raises concerns, reach out to support before you register.
When you register with the Charlevoix Casino official site, you provide personal details including your full name, date of birth, address, and contact information. Payment data gets collected separately whenever you make a deposit or request a withdrawal, covering the method used and transaction amounts, though full card or account numbers stay encrypted rather than stored in plain text. Identity verification documents, submitted before your first withdrawal, form a third category of data tied directly to your account.
Beyond what you submit directly, the platform also gathers technical information automatically as you use the site.
Personal data collected through Charlevoix Hotel Casino online serves several distinct purposes, from processing transactions to meeting legal obligations tied to the platform's gaming licence. Verification documents confirm your identity and age before any withdrawal processes, a step required under standard anti-money laundering and responsible gambling regulations. Technical and gameplay data help detect fraud, prevent bonus abuse, and flag patterns that might indicate a problem gambling concern.
Data Involved
| Account management | Name, contact details, login credentials |
|---|---|
| Transaction processing | Payment data, deposit and withdrawal history |
| Identity verification | Government ID, proof of address |
| Fraud and security monitoring | Technical data, session logs, IP address |
| Responsible gambling oversight | Gameplay data, wagering patterns, self-exclusion status |
| Marketing communications | Email address, communication preferences (only with your consent) |
Account management
| Data Involved | Name, contact details, login credentials |
|---|
Transaction processing
| Data Involved | Payment data, deposit and withdrawal history |
|---|
Identity verification
| Data Involved | Government ID, proof of address |
|---|
Fraud and security monitoring
| Data Involved | Technical data, session logs, IP address |
|---|
Responsible gambling oversight
| Data Involved | Gameplay data, wagering patterns, self-exclusion status |
|---|
Marketing communications
| Data Involved | Email address, communication preferences (only with your consent) |
|---|
The Charlevoix Casino official site doesn't sell personal information to third parties for advertising purposes. Data does get shared with select external parties when necessary to operate the platform, including payment processors handling your transactions, identity verification services confirming your documents, and regulatory bodies when required by law. Game providers may also receive limited gameplay data tied to specific titles, used only to generate accurate results and payouts.
Disclosure beyond these categories only happens under specific circumstances: a legal obligation such as a court order, a request from a gaming regulator overseeing the platform's licence, or a legitimate fraud investigation involving your account. Any third party receiving your data operates under contractual obligations to protect it consistent with this policy.
Charlevoix online casino uses encryption protocols to protect data transmitted between your device and the platform's servers, particularly for payment information and login credentials. Access to personal data internally is restricted to staff who need it to perform specific job functions, such as customer support or compliance review. Regular security audits identify vulnerabilities before they become exploitable, though no system can guarantee complete protection against every possible security threat.
Personal information stays on file for as long as your account remains active, plus an additional period afterward to meet regulatory recordkeeping requirements. Financial transaction records, in particular, are retained for several years after account closure due to anti-money laundering obligations that apply regardless of your platform activity. Once retention periods expire, data gets securely deleted or anonymized rather than kept indefinitely.
You hold specific rights regarding the personal information Charlevoix Hotel Casino online holds about you, consistent with Canadian privacy law. You can request a copy of the data held on file, ask for corrections to inaccurate information, or request deletion of your data once your account closes and retention obligations expire. Marketing communications can be opted out of at any time without affecting your ability to use core account features.
Charlevoix online casino uses cookies and similar tracking tools to remember login sessions, understand site usage patterns, and improve overall performance. Some cookies are essential for basic site functionality, like staying logged in during a session, while others support analytics and personalized content. You can adjust cookie preferences through your browser settings, though disabling certain cookies may limit some features of the site.
This Privacy Policy may be updated periodically to reflect changes in data protection law, platform practices, or regulatory requirements. Material changes get communicated through the platform, typically via email or an on-site notice, before they take effect. Continued use of the site after an update takes effect constitutes acceptance of the revised policy.
Questions about Charlevoix Hotel Casino online policy or requests related to your personal data can be directed to the support team through the contact channels listed on the site. Include your account details in any request involving personal data to help verify your identity and process the request efficiently. Response times for data-related requests typically fall within the timeframe required under applicable privacy legislation.
